Refund and Returns Policy

At Urban Shades, we want you to be satisfied with your purchase of our Men’s Pants. If you are not completely satisfied with your order, you may be eligible to request a return or refund under the terms below.

1. Return Eligibility

We generally accept returns when:

• The return request is made within 30 days of delivery.
• The item is unused, unworn, and in its original condition.
• The item has not been washed, altered, or damaged.
• Original tags, packaging, and accessories are included where applicable.
• You can provide your order number or proof of purchase.

Items that do not meet these conditions may not be eligible for a return.

2. Items That Cannot Be Returned

For hygiene, safety, or other reasonable business reasons, certain items may not be eligible for return if they have been used, washed, altered, damaged, or otherwise cannot be resold.

We will notify you if an item is determined to be ineligible for return.

3. How to Request a Return

Before sending an item back, please contact us at:

info@urbanshades.info

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photos of the item if it is damaged, defective, or incorrect

Please wait for our return instructions before shipping your item back.

4. Return Shipping

Unless the return is caused by our error, such as receiving an incorrect, defective, or damaged item, the customer may be responsible for the return shipping costs.

If the return is due to an incorrect, defective, or damaged item, please contact us before returning it so we can review the issue and provide appropriate instructions.

Original shipping charges may not be refundable unless otherwise required by applicable law or the return is due to our error.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Please allow reasonable processing time for the refund to appear in your account, as processing times may vary depending on your payment provider or financial institution.

6. Partial Refunds

In some circumstances, only a partial refund may be available, such as when:

• The item shows signs of use or wear.
• The item has been washed or altered.
• The item is damaged after delivery for reasons unrelated to our error.
• Parts of the original packaging or included items are missing.

The amount of any partial refund will depend on the condition of the returned item.

7. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, contact us at info@urbanshades.info as soon as reasonably possible.

Please provide your order number and clear photographs showing the issue. We will review the situation and, where appropriate, offer a replacement, refund, or other suitable solution.

8. Exchanges

If you need a different size or style, please contact us at info@urbanshades.info.

Depending on product availability, we may offer an exchange or recommend returning the original item and placing a new order.

9. Return Address

Do not send returns to the address shown on your order confirmation unless our customer service team specifically instructs you to do so.

Return instructions and the appropriate return address will be provided after your return request has been reviewed.

10. Sale Items

Unless otherwise stated on the product page, sale or promotional items may be eligible for returns subject to the same return conditions described in this policy.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at info@urbanshades.info.

We cannot guarantee that an order can be cancelled after it has been processed or shipped.

12. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have any questions regarding refunds or returns, please contact:

Urban Shades
Email: info@urbanshades.info